Dedicated Internet vs Best-Effort Internet

Choosing a new internet connection is tricky. With so many options for internet in the marketplace, it can be a minefield.

Richard Weddle


Choosing a new internet connection is tricky. With so many options for internet in the marketplace, it can be a minefield. One of the most common questions we get asked is “Do we need Dedicated Internet or Best-Effort Internet?” Often businesses are put off by the term ‘dedicated’. This term is associated with having to manage your own connection in-house as well as owning your own internet, which sounds scary for businesses that aren’t giant corporations.

It may have been the case when first introduced. The idea of a dedicated internet connection only seemed appealing to those with bottomless pockets and thousands of employees.
The reality is that technology has changed and dedicated internet is more scalable than ever before. Let’s look at the differences between the two internet options and work out which is best suited to your business.

What is Best-Effort Internet?

Best-effort internet is when your internet service provider (ISP) does not guarantee that data is delivered. This means your connection could potentially drop or that the quality of the connection could be poorer during peak periods – when the connection is under the most stress. It is common that you will suffer from latency issues and packet loss. There are various devices and applications that can be plugged into or installed on best-effort internet connections to take some of these issues away. However, you are still at the mercy of your ISP and the traffic load at any given time.

Best-effort is still considered acceptable in homes and small businesses with low internet usage. With more and more businesses relying on business grade internet, best-effort internet is rarely seen in the workplace.

What is Dedicated Internet?

Dedicated internet provides your business with reliable and predictable performance at any given time, with any amount of users. When you buy a dedicated internet circuit, it comes with a guarantee to receive the bandwidth you purchased. If you purchase a 20mbps circuit, you will receive 20mbps of internet to segregate and section off as you please. Whether it be for VoIP, CRM or streaming, your 20mbps is at your disposal and not going anywhere, even during peak periods.

When to use Dedicated Internet

Typical use cases for dedicated internet are in business. In 2016, 149 million hours of downtime was suffered due to poor internet connections. This equates to £12bn in lost productivity. If part or all of your business is reliant on internet connectivity, you should be considering dedicated internet.

An unproductive business suffers from employees waiting for documents to upload and download, sluggish cloud performance, and poor audio and video quality. Migration to a dedicated internet solution can put a stop to all this.

Where do I get Dedicated Internet?

Most service providers can provide a dedicated internet option. The trouble is differentiating them. You should always look out for:

  • Rapid provisioning; it shouldn’t take longer than 90 days to get a dedicated internet service to your premises.
  • Guaranteed SLA; standard with dedicated networks, so you should look for the highest. Anything less than 99.9% is unacceptable in the modern market.
  • Scalability; no upper limit on users, devices or applications.
  • Kit; you are going to need a new router to support your new connection, so getting the right kit is nearly as important at the connection itself. You may want to think about Smart Wi-Fi.

If you’ve decided that dedicated internet is for you, the next steps are crucial. The principles are simple but the setup, migration and management needs specialist attention. To take your requirements to the next stage, why not talk to one of our connectivity specialists? You can contact us here or call us on 0191 511 1000. Talk to us, we’re Nice.


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