Should you implement M2M communication?

Machine learning and M2M communications is all around us but the question remains: Should you implement M2M communication?

Richard Weddle


Machine to machine communication (also known as M2M communication) is probably a term that you’ve heard of by now. If you haven’t, you could well be using M2M communication at home without even realising it. Devices such as Google Home use M2M communication to keep your home secure and let you be more productive by carrying out chores that don’t need human interaction. For businesses, who may be reluctant to rely entirely on machines, the question remains: should we implement M2M communication?

What is M2M communication?

M2M is quite simply a form of communication between two machines without human interaction. Using programmed actions and responses we trust machines to communicate and make decisions by themselves.

Typically, the process uses a sensor to retrieve information and a computer, or set or computers, to process the information and make a decision. This information compares against standards, levels and any knowledge attached to a machine or device. Once compared, certain information triggers actions without the need for human intervention. By the end of the process, the machines have communicated and carried out a particular piece of work without a human lifting a finger.


The benefits of M2M communication range from hidden to obvious. Take a look at what you could be achieving here:

  • Automation: mundane and time consuming tasks are conducted by a machine, letting humans carry out more valued personal tasks.
  • Quality: use of machine to machine removes the risk of human error in key activities and decisions.
  • Cost: achieve immediate return on investment with machines saving time, resource and budget on core business tasks.
  • Security: M2M platforms and data transfers use are fully encrypted and fully authenticated so your information is always kept safe and secure.
  • Scalability: M2M is completely scalable, so it will grow with your business and any number of devices.


The associated negatives to M2M communication are usually the hidden ones:

  • Trust: trusting a machine to carry out tasks typically associated with human interaction is a big step for a company implementing M2M for the first time.
  • Co-running: until a business fully trusts machines to conduct work in a fully automated fashion, we commonly see humans supervising the machines, resulting in twice the resource and budget being allocated to one task.
  • Change: M2M is likely to cause a big change in your business and you should be prepared for push back from employees that will change their job roles.
  • Culture: common feedback when introducing M2M communication is fear that people are being replaced. In reality, automation creates bigger and better opportunities for staff.

How can M2M improve your business?

Implementation of M2M communications can (and already has) started to change businesses across the world. With automation and quality improved tenfold across industries from utilities to transport, the processes are already tried and trusted. If you aren’t totally satisfied with the performance of any monitoring, security or networking equipment, you should be looking to M2M communication to drive improvements.

Once you have discovered processes and tasks that could be completed by a machine, the door opens to a wealth of automation and analytics to constantly keep your business operating at optimal performance. Case studies for the technology range from sensors in heart monitors in telemedicine, to prevention of theft in huge conglomerates like Maersk Line, the world’s largest shipping company.

When to implement M2M communication?

M2M is in use by many of the largest companies in the world. Small to mid-size business need to soon implement M2M communication before their industries get swallowed up by the large conglomerates that can offer sub divisions run by machines.

Ultimately, you need to start planning for M2M communication now. Failure to adopt proven, reliable and productive technology will only result in competitors getting an advantage. M2M isn’t a trend that will pass. It is the future of communication therefore, it is the future of business.

The upward curve of M2M communications will continue to grow exponentially as businesses learn the costs and productivity benefits of M2M communication. Ultimately, if it can change your home, it will change your business.

If you’re looking for a M2M solution or just simply just need to discuss what communication solutions are right for your business, contact us today to speak to one of our friendly staff members.