IT Support Services

IT Partner solution

Your IT infrastructure forms a critical and strategic part of your business? We offer flexible IT Partner support to meet your exact requirements. This full-contract solution includes strategic partner agreements and covers:

• Voice system and email support
• Remote (dial-in) support
• On-site support
• Performance reviews
• Network audits

Pay-as-you-go option

Only occasionally need IT help or don’t want to commit to a fixed-cost annual contract? The Nice Network support team is there for you when you need it at competitive hourly rates. Pay-as-you-go support is ideal for:

• Businesses with some in-house IT skills
• One-off IT tasks – cleaning up after a virus/hacker attack or network maintenance visits
• Small businesses with newer, more stable IT systems
• Businesses with IT that’s not operation-critical

Note: There is no availability guarantee for pay-as-you-go support. Our contract and block-buy clients have priority.

Block-buy IT support

If you’re not one of our regular clients and only need minimal IT support, how about our block-buy solution? You pay upfront for 10-hour blocks and the more blocks you buy, the lower the price. Simply use the hours as needed – we’ll deduct them from your allowance and let you know when you’re starting to run out.

As a block-buy client, you benefit from reduced hourly rates during office hours and get priority over pay-as-you-go clients.

Server and network monitoring

Nice Network’s Remote Server Monitoring and Preventative Maintenance service helps reduce operating costs and allows you to work smarter with your existing assets.

For more details and prices of our IT support packages, contact our team