Here’s a little more about what we do…

Our history has defined us, our new brand showcases it. We’re Nice, get to know us.

Previously CCS Talking Business, the team behind Nice Network have been doing this for 32 years making quality additions along the way.

Born in Sunderland in 1986, we have been at the forefront of innovation in Telecoms Solutions. We are very proud of what we have achieved and where we come from. Delivering best in class solutions for our clients unified communications challenges is what spurs us on.

Reborn as Nice Network in 2018, we continue to provide expertise, unrivalled customer support, and exceptional account management to all of our customers, and it is still the same nice’ team it always has been. Our rebrand encapsulates everything we stand for: Nice by name, Nice by nature.

OneCom logo

In Autumn of 2020, Nice Network Telecom joined the Onecom Group. Onecom is the UK’s largest independent business telecommunications provider. With their headquarters based in Hampshire, they operate a UK-wide network of regional offices and employ over 350 staff.

Specialists in mobile and solutions, this partnership allows Onecom to leverage Nice Network’s experience with hosted and on-premise communication systems to provide solutions that promote productivity and flexibility whether working in the office or remotely. 

As a leading North East provider of unified communications, the partnership allows Nice Network to take its dedication to customer service and technological expertise nationwide, in an effort to help businesses adjust to the paradigm shift to remote working and continue providing expert support to forward-thinking organisations looking to embrace digital transformation. 

Onecom aims to be an employer of choice and prides themselves on their team development. As a testament to this, they have now achieved the Investors In People (IIP) Gold accreditation.

Our Services


Business Essentials

This service offering is for clients who require ad-hoc consultancy or a monthly retainer for help and advice and includes:

Data management
Account management
Analytics division
Tender writing
Billing management
Project assistance
Digital transformation 



Mobile device management

Fixed and Connectivity

Lines and calls (traditional)
Broadband – ADSL & FTTC (traditional)
Connectivity (DIA, P2P and MPLS)
Social WIFI
SIP Trunking



General server support
Hardware/ Software
Backup / Disaster avoidance / Disaster recovery


Our Offer

Account management

We listen to any concerns you may have regarding your existing contract and run a full check. This includes a business tariff review based on at least three of your recent bills to make sure you’re on the best plan for your needs.

Nice Network will also explain the small print and terminology of your current contract and alert you to any unexpected disconnection fees you might face. If we find a solution or tariff to reduce your current voice and data costs, we’ll share this with you. You can then discuss this with your existing communications supplier.


We identify and highlight potential overspend thanks to month-on-month billing overviews. These reports are fully personalised and tailored to your business challenges.

Based on your communication needs, we provide data insights and analyses to forecast your mobile expenditure, user behaviour and data charges. And we keep you up to date with technological or innovation opportunities.

Data management

If you share a monthly data allowance among your employees, we can add thresholds to each account to make sure that they never use more than they’re allocated.

When a user reaches 80% and 100% of their limit, it triggers an alert and we can remove them from the data pool for the rest of the month. This means you never exceed your company’s monthly allowance and additional charges are a thing of the past.

Digital transformation

Our range of solutions let your business work efficiently while saving you money. Together with you, we’ll look at improving your customers’ communication experience – increasing revenue, productivity and retention.

We can also help raise your business performance and agility with a streamlined IT service for increased visibility and security, while optimising your operations and infrastructure, by understanding how your data analytics underpin your business forecasts and sparking decisions that help you introduce efficiencies.

Not just Nice by name

Making our knowledge and expertise work for our customers, employees and the local community is central to what makes us Nice.

More than just providing the best services and solutions, we strive to be the honest, ethical provider you can rely on. Our service (not price) led business strategy has created truly beneficial business relationships that stand the test of time.

We’re not just Nice, we’re excellent. But don’t just take our word for it.

Ask our customers – referrals have been the biggest growth factor in our business.